Top Features to Look for in an Online Fax Service in 2025

You may not know it, but faxing is becoming more popular today with the help of convenient online fax services. The thought of faxing might evoke images of a bygone era and a clunky piece of office machinery. However, faxing technology continues to adapt and evolve with the times to deliver quick, secure, and reliable communications from your most-used devices.

In 2025, traditional fax machines remain integral to business practices, though users will continue to switch to online faxing services, like FAXAGE, that offer more convenience and the same level of security.

With so many internet fax services available, it can be tricky to select the best one that fits your needs and requirements. If you’re looking to make the switch to online faxing this year, this article will discuss the top features and capabilities you should consider.

Reliability and Uptime

Whether for business or personal use, an essential feature of an online faxing service is its reliability. In other words, when you need to send or receive an important document or file, you should be confident that it will be transmitted quickly and successfully.

Especially in the digital age where we’re accustomed to immediate communication, quick and reliable faxing helps establish trust in our professional relationships, business deals, and other types of transactions and agreements.

Online faxing provides excellent convenience, but the speed and efficiency of these services are crucial. Anything less can lead organizations to seek out other document-sharing methods. Thus, if an online faxing service experiences frequent downtime or considerable delays, it could lead to undesirable outcomes for both sending and receiving parties, such as process delays, compromised relationships, lost revenue, and lower productivity.

Security Features

One of the biggest benefits of traditional faxing is its excellent security, although it’s not as convenient in the modern business environment. Thus, online faxing services must offer similar security features to remain a valuable communication tool.

Businesses and individuals often need to share documents containing sensitive information, such as medical records, financial information, legal documents, or confidential business correspondence. Secure faxing ensures that these documents are only accessible to the intended recipient and upholds compliance standards like HIPAA and GDPR.

Leading online faxing providers like FAXAGE offer robust security features such as data encryption, two-factor authentication, and other safety measures to protect against unauthorized access and message interception. Plus, all FAXAGE plans come with HIPAA compliance standards at no extra cost.

FAXAGE offers multiple security and encryption options to keep your data and messages protected, including:

• SSL/TLS encryption for all web and API-based faxing
• SSL/TLS email transport encryption
• SSL/TLS secured Print to Fax print driver
• SSL/TLS secured Fax App for iOS and Android
• Password-protected incoming fax PDFs
• PGP support for email, fax sending, and receiving
• Email link for secure download of incoming faxes

Ease of Use

Be sure to find an intuitive and easy-to-use online faxing service. Put simply, these solutions should make faxing more convenient and efficient, not cause users more frustration.

User productivity and satisfaction with an online faxing service are directly tied to its accessibility and ease of use. A user-friendly interface and intuitive workflow can streamline the faxing process, allowing users to quickly send and receive faxes without extensive training or technical expertise.

FAXAGE is a flexible internet fax solution that can easily be tailored to your business process requirements. Regardless of size, all accounts have access to our email, web, and API fax interfaces.

We make it easy to transmit electronic documents already saved on your device. You can send faxes in PDF, PNG, or JPG formats, and if needed, you can import files to fax from iCloud Drive, Google Drive, and Dropbox. FAXAGE allows you to sign and annotate any faxed documents you receive right from your device and then fax them back to the sender when ready.

Scalability

The modern business environment is dynamic and constantly changing, so your faxing needs may fluctuate over time. It’s best to find an online faxing service that can scale up or down to meet your needs, whether to handle a surge in faxes during peak seasons or scaling back during slower times.

FAXAGE understands the seasonality of small and medium-sized businesses. We offer scalable internet fax services designed to handle multiple users and fax numbers from one account. It’s easy to add another fax number as needed without the hardware upgrades required with a traditional fax machine. We also offer a scalable, wholesale fax API service for large enterprises and ITSPs or VoIP carriers who resell the service as their own offering.

All of our business, individual, and high-volume plans are month-to-month and billed in arrears, meaning you’ll never pay for something you don’t use or get locked into an annual contract.

Cost Effectiveness

It’s important to find an internet fax service that fits within your budget. Although costs can vary between providers, online faxing services are already less expensive than buying and maintaining traditional fax machines.

With online faxing, there’s no need to invest in hardware or worry about continuous maintenance costs, and you’ll save on paper and ink since online faxes aren’t necessarily printed like they are with conventional methods.

At FAXAGE, we take pride in providing top-notch value and performance, featuring affordable plans such as:

Business Plans

• Unlimited Inbound Plan: $19.95/month, best for heavy inbound use
• Small Office Plan: $29.95/month, best for balanced use
• Toll-Free 1500: $19.95/month, best toll-free value

Individual Plans

• Lite Plan: $3.49/month, best for occasional use
• Professional Plan: $7.95/month, best for moderate use

High Volume Plans

• Local Volume Plan: $64.95/month, includes a local number
• Toll-Free Volume Plan: $64.95/month, includes a toll-free number

Carrier Plans

• Wholesale pricing structure based on the number of concurrent outgoing channels required, number of fax DIDs required, and actual minute usage

Customer Support And Services

A good online fax service should also offer friendly and responsive customer support. When you have questions about your account, you want the peace of mind that a knowledgeable agent is available and eager to help.

FAXAGE has a proven track record of delivering quality, reliable, and secure online faxing for 20 years. We uphold a high level of service and are committed to each customer’s success. See what some of our happy customers have to say about Faxage:

“We are pushing great volume and seeing reliable, consistent delivery.” - Jake Star

“Great customer service and very professional.” - Keima Dean

“Well-versed in the world of online faxing. I’ve tried all their competitors… no one comes close.” - Alberto LLanes

Conclusion

Online faxing services will continue to grow in popularity throughout 2025, so if you’re ready to make the switch, make sure you find a provider that aligns with your goals and objectives.

To summarize, leading internet faxing solutions provide top-tier security, a user-friendly interface, consistent reliability, and customer support at affordable rates. With a provider like FAXAGE, you can enjoy secure, quick, and reliable online faxing services, no matter what your volume needs are.

Compare plans to find a FAXAGE solution that fits the way you fax.